Frequently Asked Questions
Orders
We currently deliver to mainland Portugal, the Islands, and Spain. We also deliver to the following European countries:
Belgium (BE), Germany (DE), France (FR), Italy (IT), Netherlands (NL), Austria (AT), Czech Republic (CZ), Denmark (DK), Luxembourg (LU), Poland (PL), Finland (FI), Lithuania (LT), Sweden (SE), Slovenia (SI), Bulgaria (BU), Estonia (EE), Ireland (IE), Croatia (HR), Hungary (HU), Latvia (LV), Romania (RO), Slovakia (SK), Greece (GR)
Availability may be changed or restricted at any time.
Add the products to the cart, complete the checkout, and make the payment. You will receive an order confirmation email. The contract is formalized with the Shipping Confirmation.
If the order is not accepted after payment, it will be fully refunded using the same payment method.
Report immediately to the carrier and to Plena by MP at geral@plenabymp.com. Additional costs resulting from incorrect addresses or absence at delivery are the responsibility of the Customer.
Shipping and Delivery
Estimated delivery times vary depending on the destination, stock availability, and logistical factors. Up-to-date information is always available on the website.
Orders are dispatched via partner carriers selected by Plena by MP, managed by the Ship4You platform.
Plena by MP is committed to meeting estimated deadlines but cannot be held responsible for delays attributable to carriers, customs services, or circumstances of force majeure.
Exchanges and Returns
You have 14 (fourteen) days from the date of receipt of the order to exercise your right of free termination, without needing to state any reason.
Send an email to geral@plenabymp.com to communicate your decision. After communication, you have 14 days to return the product(s).
The product must be in new condition, with no signs of use, in its original, duly sealed and intact packaging, with all original accessories and tags.
Return costs are the responsibility of the Customer, unless expressly stated otherwise. Shipping costs for the original order are not refunded.
After receiving and checking the product, the refund will be processed within a maximum of 10 working days, using the same payment method used for the purchase. In the case of payment via MB Way or Multibanco, you may be contacted to provide bank details.
Payment
We accept MB Way, Multibanco, Credit Card, PayPal, Klarna, Google Pay, Apple Pay, and Shop Pay. Payments are processed via Shopify Payments and IfThenPay (for MB Way and Multibanco).
Yes. All payments are processed in a secure environment with 256-bit SSL encryption. Shopify guarantees PCI DSS Level 1 compliance on all transactions.
Product
No. All plena by MP products are gluten-free, sugar-free, dairy-free, GMO-free, soy-free, dye-free, sweetener-free, and flavour-free.
No. plena by MP supplements are not recommended during pregnancy or breastfeeding. Consult your doctor before starting any supplementation.
Plena Day and Plena Night are manufactured in Germany and distributed by Magda Penteado, Unipessoal Lda. Keto Latte is produced in Portugal by Auri Foods Lda.
The Brand
Plena by MP was born from the clinical experience of Magda Penteado, a nutritionist with over 20 years of experience. It is a premium functional supplementation brand created for women 40+, based on scientific evidence and without unrealistic promises.
Via email geral@plenabymp.com. We will respond as soon as possible.
Yes, the trademark registration process is underway in Portugal and the European Union.
The Nutritionist
Magda Penteado has been a nutritionist for over 20 years (license number 1112N). Throughout her career, she has helped thousands of women regain health, energy, and confidence, especially when their bodies start to change. Plena was born precisely from this clinical experience.
Yes. The plena by MP line was developed by Magda Penteado based on her 20+ years of clinical practice, focusing on the real needs of women over 40. It is not a laboratory brand; it is a brand of experience.
Losing weight after 40
After 40, a woman's metabolism slows down. Sleep, stress, and hormonal balance become crucial factors influencing weight and energy. It's not a lack of discipline; it's the body changing. The strategy also needs to change.
No. plena by MP products are a complement to a balanced lifestyle, not an isolated solution. Magda's approach is always integrated: respecting the body, supporting metabolism, and promoting balance without extremes.
They are complementary: in the morning, Plena Dia supports metabolism and controls appetite; at night, Plena Noite reduces the impact of stress and promotes the relaxation necessary for recovery. Together, they cover the complete cycle of female balance.
Midday
Indirectly. It improves metabolism, helps control sugar cravings, and increases energy throughout the day.
Yes, naturally derived from green tea, in moderate amounts.
No, it should be taken with the first meal of the day, never on an empty stomach.
Unlikely. Those who are sensitive to caffeine should start with a lower dose.
Effects on energy and appetite can be felt within the first few days. Weight results appear after weeks of consistent use.
Yes, the physiological causes of the symptoms we address, such as bloating and fatigue, do not appear exclusively in women over 40. If you feel that your body is not balanced and that you could feel better daily, Plena Dia is perfectly suitable for any age.
Full Night
It promotes relaxation and facilitates rest, but it is not a direct sleep inducer.
It does not act directly on fat, but supports the balance that influences weight control.
Yes, it was developed for continuous daily use.
No, it promotes relaxation without intense drowsiness. It is not a sedative.
Yes, these are complementary supplements that are part of an integrated approach. Plena Dia is taken in the morning, Plena Noite at night.
Yes, the physiological causes of symptoms such as difficulty falling asleep, waking up tired and without energy, stress, and difficulty relaxing at night are not exclusive to women over 40. If you experience any of these symptoms, Plena Noite can help you at any age.
Keto Latte
It breaks the caloric fast but not the metabolic fast, does not contain enough carbohydrates to generate insulin, and the medium-chain triglycerides (MCTs) support the production of ketone bodies.
Derived from coconut oil, a healthy, fast-absorbing fat.
Preferably in the morning, but it can be taken whenever you need an extra energy boost throughout the day.
The energy is more stable and smooth, with no peaks or troughs throughout the day.
Yes, it was developed for daily use.
Yes, Keto Latte, like all Plena products, was developed with a focus on improving the well-being of women over 40, however, they are perfectly suitable for any age.